Two major train disruptions have gone unreported from official channels in the month of November 2025.
During the evening peak hours on November 11, a track point fault on the East West Line near Pasir Ris resulted in an additional train travelling time of up to 25 minutes between Tanah Merah and Pasir Ris, while during morning peak hours on November 18, an engineering vehicle fault resulted in additional train travelling time of up to 30 minutes on the Thomson-East Coast Line between Caldecott and Gardens by the Bay.
Both incidents were allegedly left unreported on official channels, namely:
- Land Transport Authority (LTA)’s official MyTransport.SG app
- Social media channels (X / Facebook) of the train operator – SMRT Trains
despite having broadcasted the delays on information boards and announcements across the train network. During these service delays, free regular bus boarding were announced to be available at affected stations. These are not the same as free bridging buses that serve affected stations only.
This comes shortly after Acting Transport Minister Jeffrey Siow’s remarks in parliament on 22 September 2025 for more accurate information on rail disruptions.
During the parliament session, it was revealed that as a requirement from LTA, operators must inform commuters of delays exceeding 10 minutes. However, what constitutes as “informing commuters” were not disclosed.
While it is common for minor train delays under 10 minutes to be unreported on official channels, this consecutive occurrence of unreported major disruptions has drawn the irk of commuters and netizens.
The last train service delay reported by SMRT Trains on their social media channels were for a signal fault on the Thomson-East Coast Line on 17 September 2025, whereby an additional train travelling time of up to 15 minutes were to be expected with activation of the free regular bus & free bridging bus.
References:
- Reddit Post on r/smrtrabak [Posted 11 Nov 2025]
- Reddit Post on r/smrtrabak [Posted 18 Nov 2025]
- More accurate public info on rail disruptions among fixes being looked at: Jeffrey Siow – The Straits Times [Published 22 Sep 2025]
SMRT again, they should just stop operating the train all together.
I hate to say this but…SMRT again
Thanks for highlighting such issues and keeping them in check. We need to demand more transparency and open communication especially as many people including workers depend on public transport for commute and allow workers to plan their commute properly. Otherwise it will detrimentally impact Singapore status as a business hub.