I would like to draw your attention to the long delay of bus 190 on 25 April 2026.
Service 133 was supposed to depart at 1643 hours as reflected on the information screen but it arrived at around 1715 hours.
May I know why is the information not updated when it is supposed to be real time? Everyone in the queue was made to waste about 30 minutes of their time for nothing. Most importantly I was late for my appointment! You could at the very least make a short announcement to inform passengers of the delay, and update the information screen so that we can have the option to choose an alternative travel mode/route.
I think this is very unacceptable, coming from SMRT. You do not keep customers waiting for nothing when there are ways to communicate the delay!
Sir/Madam,
I would like to draw your attention to the long delay of bus 190 on 25 April 2026.
Service 133 was supposed to depart at 1643 hours as reflected on the information screen but it arrived at around 1715 hours.
May I know why is the information not updated when it is supposed to be real time? Everyone in the queue was made to waste about 30 minutes of their time for nothing. Most importantly I was late for my appointment! You could at the very least make a short announcement to inform passengers of the delay, and update the information screen so that we can have the option to choose an alternative travel mode/route.
I think this is very unacceptable, coming from SMRT. You do not keep customers waiting for nothing when there are ways to communicate the delay!
Regards
Carissa Fok
Today I saw SMB5052C 190 broke down