SMRT Bus Service 972

SMRT Bus Service 972 is a trunk service operates from Bukit Panjang Bus Interchange and looping at Orchard Road, passing through Jelapang, Segar, Fajar, Bangkit and Stevens Road. Incorporating a long express sector along the expressways between Bukit Panjang and Whitley Road, the popular route offers quick connections between the Bukit Panjang estate and the City.

The route was launched on 17 November 2013 as the 15th bus service to be introduced under the Bus Service Enhancement Programme (BSEP).

Bus Service 972 will be amended to serve Bukit Panjang Integrated Transport Hub from 04 September 2017.


Technical Information
Route WAB_logo_20px
Bukit Panjang Bus Interchange ↺ Orchard Road (Loop)
Passes Through Senja Rd, Jelapang Rd, Segar Rd, Fajar Rd, BKE/PIE, Stevens Rd, Orchard, Dhoby Ghaut
Route Length 40.2 km
Travelling Time 125 mins
Operator Information
BCM Route Package Choa Chu Kang – Bukit Panjang Bus Package
Current Operator SMRT Buses Ltd
Current Depot Kranji Bus Depot (KJDEP)
Current Fleet 12-metre Double Deck Bus:
Alexander Dennis Enviro500
– Volvo B9TL
Departure Times from Bt Panjang
0530hrs – 2305hrs (Weekdays & Saturdays | Full Route)
0530hrs – 2300hrs (Sundays & Public Holidays | Full Route)
972A | Terminates at Dhoby Ghaut Stn, Orchard Rd
2318hrs – 2335hrs (Weekdays)
2320hrs – 2335hrs (Saturdays)
2301hrs – 2335hrs (Sundays / Public Holidays)
Frequency Loop Service Notes
0630-0830: 04 – 05 mins
0831-1659: 04 – 10 mins
1700-1900: 05 – 08 mins
After 1900: 08 – 10 mins
After 2305hrs (Weekdays & Sat) or 2300hrs (Sun & PHs), buses leaving Bukit Panjang will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn)
Route Information

Service 972 is a popular trunk route for residents of Bukit Panjang, bringing about greater connectivity to the Stevens, Orchard and Dhoby Ghaut areas in the City. Launched on 17 November 2013 as the fifteenth bus service under the Bus Service Enhancement Programme (BSEP), the route incorporates an express sector between Bukit Panjang Road and Whitley Road via the Bukit Timah Expressway (BKE) and the Pan-Island Expressway (PIE). The route shares very similar catchment areas with Express 971E, which only operates during the peak hours.

By offering a direct, full-day bus route between the northern parts of Bukit Panjang estate (Neighborhoods 4, 5 and 6) and the Orchard Road shopping belt, the route provides a travel alternative for commuters who previously relied on other bus routes to and from the City, such as Service 190, 700/A or 960. It also opened up new links within the Bukit Panjang estate, plying a combination of both Feeders 920 and 922, and connecting the inner estates directly to the popular transfer hubs of Blk 183 / Blk 604 and Blk 223 / Blk 270 along Bukit Panjang Road for convenient transfers to many other bus services.

As a result of its popularity with residents, demand for the route is very high throughout most of the day. SMRT’s very first double-decker buses were launched Bus Service 972 on 13 July 2014 with three Alexander Dennis Enviro500 buses, which grew to a full fleet of over 20 double-deck buses by January 2015, making it SMRT’s first ever full-double-deck bus service. On 14 June 2015, the route was amended into Senja Road and Senja Link to increase its catchment area within the estate.

Additional special departures were added on Weekday mornings from 03 Apr 2017 onwards, starting from Opp Bangkit Stn to Bukit Panjang. Previously, with no mid-route departures, the first bus towards Bukit Panjang would arrive past 7am after looping at the City.

Launch Poster
Launch Poster

After 2305hrs (Weekdays & Sat) or 2300hrs (Sun & PHs), buses leaving Bukit Panjang will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn).

Service 972 was amended to Bukit Panjang Integrated Transport Hub following its opening on 4 Sep 2017.

MRT Stations Served:
Special Departures:
  • Bukit Panjang Ring Rd (Opp Bangkit Station) →  Bukit Panjang Int
    Weekdays: 0635hrs, 0650hrs
SMRT Alexander Dennis Enviro500 (SMB3527M) - Service 972
SMRT Alexander Dennis Enviro500 (SMB3551S) – Service 972A
Shortworking Trips:
  • Service 972A: Bukit Panjang Int → Orchard Road (Dhoby Ghaut Stn)
    Weekdays: 2318hrs – 2335hrs
    Saturdays: 2320hrs – 2335hrs
    Sundays & PHs: 2301hrs – 2335hrs

Fare: Charges basic distance fares. See Bus Fares. Calculate your bus fare using LTA’s fare calculator on here.

Gallery (Buses):

Gallery (Posters):


Operator History:
  • 2013 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2023 under the Choa Chu Kang – Bukit Panjang Bus Package.

  • 2013 (17 Nov): Introduced from Bukit Panjang to Bencoolen Street (Loop), via Jelapang, Segar , Fajar, BKE/PIE, Stevens, Orchard and Dhoby Ghaut under the Bus Service Enhancement Programme (BSEP).
  • 2014 (02 Mar): Designated wheelchair-accessible bus route (WAB)
  • 2014 (13 Jul): Double-deck buses introduced
  • 2015 (End Jan): First SMRT bus service to have a full double-deck bus fleet.
  • 2015 (14 Jun): Amended to Senja Road / Link, skipping a pair of bus stops along Bt Panjang Ring Rd and calling at 4 pairs of bus stops along Senja Rd & Link
  • 2015 (12 Jul): First bus brought forward from 0600hrs to 0530hrs daily
  • 2015 (16 Aug): Calls at two new bus stops along Fajar Rd (Bt Blks 443A/443B and Blk 442D)
  • 2015 (06 Sep): Calls at a new pair of bus stops along Segar Rd
  • 2015 (27 Dec): Calls at Opp Blk 183 instead of Blk 604 along Bt Panjang Rd towards Bencoolen St as part of DTL2 Bukit Panjang Bus Service Enhancements
  • 2016 (11 Dec): Skips a bus stop along Bencoolen Street due to permanent bus stop closure. (Main Article)
  • 2017 (03 Apr): New special departures from Opp Bangkit Stn to Bukit Panjang on Weekday Mornings.
  • 2017 (04 Sep): Amended to Bukit Panjang ITH
Past Routings:

Minor Events

Soft Launch:

The service debuted on Sunday, 17/11/2013, where a soft launch was carried out at Greenridge Shopping Center at 8:30am, hosted together with a community brisk walk. SMB3088M was the first bus deployed, departing Bukit Panjang at 6am. The service utilized a full fleet of MAN A22 buses.

SMRT Enviro500 MMC Launch:

SMRT’s Alexander Dennis Enviro500 made their debut on revenue service on Sunday, 13 Jul 2014 on Service 972. Three units, namely SMB3501L (972TQ01) , SMB3502J (972AP07) and SMB3503G (972TQ02) were put on service. SMB3502J was withdrawn in the morning following an electrical fault leading to bus breakdown, but returned in the afternoon.

SMB3502J is the first Enviro500 MMC in revenue service, departing Bukit Panjng Temporary Bus Park at around 7:00am in the morning.

External Links & References:

Back to Bus Services
Back to Bus Services Enhancement Programme
Back to Bus Articles

Ding Dong Bell

Ding Dong!

2 thoughts on “SMRT Bus Service 972

    • 3 October 2017 at 5:09 PM

      can 972 extend by looping at suntec city or loop at tominson rd


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