SMRT Bus Service 972 is a trunk service operating from Bukit Panjang Bus Interchange and looping at Orchard Road, passing through Jelapang, Segar, Fajar, Bangkit and Stevens Road. The route is a key link between Bukit Panjang estate and the City areas, plying express along the BKE and PIE between Bukit Panjang and Whitley Road.
The route was launched on 17 November 2013 as the 15th bus service to be introduced under the Bus Service Enhancement Programme (BSEP).
|Route||Bukit Panjang Bus Interchange ↺ Orchard Road|
|Passes Through||Senja Rd, Jelapang Rd, Segar Rd, Fajar Rd, BKE/PIE, Stevens Rd, Orchard, Dhoby Ghaut|
|Route Length||39.9 km|
|Travelling Time||125 mins|
|BCM Route Package||Choa Chu Kang–Bukit Panjang Bus Package|
|Current Operator||SMRT Buses Ltd|
|Current Depot||Kranji Bus Depot (KJDEP)
Majority of buses park at: Ulu Pandan Bus Depot (UPDEP)
|Current Fleet||12-metre Double Deck Bus:
– Alexander Dennis Enviro500
– Volvo B9TL
|Departure Times from Bt Panjang
||Weekdays & Saturdays||Sundays / Public Holidays|
|05:30 – 23:05
After 23:00: See 972A
|05:30 – 23:00
After 23:00: See 972A
|From Bt Panjang
|4 – 5 mins||4 – 10 mins||5 – 8 mins||8 – 10 mins|
|Fare||Charges regular distance fares
Service 972 is a popular trunk route for residents of Bukit Panjang, bringing about greater connectivity to the Stevens, Orchard and Dhoby Ghaut areas in the City. Launched on 17 November 2013 as the fifteenth bus service under the Bus Service Enhancement Programme (BSEP), the route incorporates an express sector between Bukit Panjang Road and Whitley Road via the Bukit Timah Expressway (BKE) and the Pan-Island Expressway (PIE). The route shares very similar catchment areas with Express 971E, which only operates during the peak hours.
By offering a direct, full-day bus route between the northern parts of Bukit Panjang estate (Neighborhoods 4, 5 and 6) and the Orchard Road shopping belt, the route provides a travel alternative for commuters who previously relied on other bus routes to and from the City, such as Service 190, 700/A or 960. It also opened up new links within the Bukit Panjang estate, plying a combination of both Feeders 920 and 922, and connecting the inner estates directly to the popular transfer hubs of Blk 183 / Blk 604 (prior to the opening of Bukit Panjang Int) and Blk 223 / Blk 270 along Bukit Panjang Road for convenient transfers to many other bus services.
As a result of its popularity with residents, demand for the route is very high throughout most of the day. SMRT’s very first double-decker buses were launched Bus Service 972 on 13 July 2014 with three Alexander Dennis Enviro500 buses, which grew to a full fleet of over 20 double-deck buses by January 2015, making it SMRT’s first ever full-double-deck bus service. On 14 June 2015, the route was amended into Senja Road and Senja Link to increase its catchment area within the estate.
Additional special departures were added on Weekday mornings from 03 Apr 2017 onwards, starting from Opp Bangkit Stn to Bukit Panjang. Previously, with no mid-route departures, the first bus towards Bukit Panjang would arrive past 7am after looping at the City.
After 2305hrs (Weekdays & Sat) or 2300hrs (Sun & PHs), buses leaving Bukit Panjang will be renumbered as 972A and terminate at Orchard Road (Dhoby Ghaut Stn).
MRT Stations Served:
- BP6DT1 Bukit Panjang
- BP13 Senja
- BP10 Fajar
- BP9 Bangkit
- DT10 Stevens
- NS22 Orchard
- NS23 Somerset
- NS24NE6CC1 Dhoby Ghaut
- Bukit Panjang Ring Rd (Opp Bangkit Station) → Bukit Panjang Int
Weekdays: 0635hrs, 0650hrs
Short Trip Service:
- Service 972A: Bukit Panjang Int → Orchard Road (Dhoby Ghaut Stn)
Weekdays: 2318hrs – 2335hrs
Saturdays: 2320hrs – 2335hrs
Sundays & PHs: 2301hrs – 2335hrs
Fare: Charges basic distance fares. See Bus Fares.