SMRT Bus Service 972M

SMRT Bus Service 972M is a route variant of Service 972, operating from Bukit Panjang Bus Interchange and looping at Orchard Road, passing through Bukit Panjang Estate and Newton MRT. Following the controversy over Bus 700 withdrawal and Bus 171 & 972 amendment, Service 972M was introduced as a mitigation measure to retain connectivity along Dunearn Road and Scotts Road. The route was originally intended to be the amended route of Service 972 itself.

Bt Panjang Int
↺ Orchard Rd via Newton MRT (Loop)
45009 Bt Panjang Int B2 DT1-BP6 Petir Rd
44641 Blk 602 BP13 Bt Panjang Ring Rd
44791 West View Pr Sch Senja Rd
44801 Opp Blk 628 Senja Rd
44861 Blk 636A Senja Rd
44811 West Spring Sec Sch Senja Rd
44821 Blk 651 Senja Link
44661 Blk 532 Jelapang Rd
44611 Blk 516 Jelapang Rd
44701 Blk 548B Segar Rd
44691 Blk 485 Segar Rd
44771 Fajar Stn BP10 Fajar Rd
44349 Bet Blks 443A/443B Fajar Rd
44339 Blk 442D Fajar Rd
44329 Bangkit Stn BP9 Bt Panjang Ring Rd
44261 Blk 270 Bt Panjang Rd
40239 Aft Tanglin CC Whitley Rd
40089 Opp Stevens Stn DT10 Dunearn Rd
40079 Bef Swiss Cottage Est Dunearn Rd
40119 Bef Goldhill Ave Dunearn Rd
40069 Anglo-Chinese Sch Dunearn Rd
40059 Chancery Ct Dunearn Rd
40049 Opp Newton Stn Exit C NS21-DT11 Dunearn Rd
40189 Newton Stn Exit B NS21-DT11 Scotts Rd
40179 Env Bldg Scotts Rd
09219 Far East Plaza Scotts Rd
09047 Orchard Stn/Tang Plaza NS22 Orchard Rd
09037 Opp Mandarin Orchard NS22 Orchard Rd
08138 Concorde Hotel S'pore Orchard Rd
08057 Dhoby Ghaut Stn NS24NE6CC1 Orchard Rd
08041 YMCA Orchard Rd
08031 Dhoby Ghaut Stn Exit B NS24NE6CC1 Penang Rd
08111 Winsland Hse Penang Rd
08121 Somerset Stn NS23 Somerset Rd
09011 Opp Ngee Ann City Orchard Turn
09023 Opp Orchard Stn/ION NS22 Orchard Turn
09212 Royal Plaza On Scotts Scotts Rd
40171 Opp Env Bldg Scotts Rd
40181 Newton Stn Exit A NS21-DT11 Scotts Rd
40041 Newton Stn Exit C NS21-DT11 Bt Timah Rd
40051 Balmoral Plaza Bt Timah Rd
40111 Ferrell Residences Bt Timah Rd
40071 Leng Kwang Baptist Ch Bt Timah Rd
40081 Stevens Stn DT10 Bt Timah Rd
40231 Raffles Town Club Whitley Rd
44269 Blk 223 Bt Panjang Rd
44321 Opp Bangkit Stn BP9 Bt Panjang Ring Rd
44331 Blk 239 Fajar Rd
44341 Blk 401A CP Fajar Rd
44779 Opp Fajar Stn BP10 Fajar Rd
44699 Blk 457 Segar Rd
44709 Blk 547C Segar Rd
44619 Blk 506 Jelapang Rd
44669 Opp Blk 532 Jelapang Rd
44829 Opp Blk 650 Senja Link
44819 Opp West Spring Sec Sch Senja Rd
44869 Bef Blk 629A Cp Senja Rd
44809 Blk 628 Senja Rd
44799 Blk 610 Senja Rd
44649 Blk 541A CP BP13 Bt Panjang Ring Rd
44639 Bt Panjang Plaza DT1-BP6 Jelebu Rd
45009 Bt Panjang Int DT1-BP6 Petir Rd
Route Overview
Route WAB_logo_20px Bukit Panjang Bus Interchange ↺ Orchard Road (Loop)
Passes Through Senja Rd, Jelapang Rd, Segar Rd, Fajar Rd, BKE/PIE, Dunearn Rd / Bukit Timah Rd, Scotts Rd, Orchard, Dhoby Ghaut
Route Length 41.6 km
Travelling Time 135 mins
Operator Information
BCM Route Package Choa Chu Kang–Bukit Panjang Bus Package
Current Operator SMRT Buses Ltd
Current Depot Kranji Bus Depot (KJDEP)
Buses park at: Woodlands Bus Park
Current Fleet 12-metre Single Deck Bus:
12-metre Double Deck Bus:
Alexander Dennis Enviro500
Volvo B9TL
Operating Hours
Departure Times from Bt Panjang
05:45 – 22:50
Operating Frequency
6:30am–8.30am 8.31am–4.59pm 5.00pm–7.00pm After 7.00pm
Loop Service 11 – 12 mins 16 – 19 mins 11 – 16 mins 25 mins
Fare Information
Fare Charges regular distance fares

Service 972M was introduced to retain connectivity for commuters along Dunearn Road and Scotts Road, following the withdrawal of Services 700 & 700A in August 2020.

The routing for Service 972M was originally presented as a route amendment for Service 972 that took effect from 16 August 2020. However, these plans were met with strong negative feedback from Bukit Panjang residents who relied heavily on Service 972 as a direct bus service to the city via the Expressway, citing higher fares (due to the longer distance travelled via Newton MRT), and resulting in longer travelling time, partly contributed by known congestion issues around Dunearn Rd / Bukit Timah Rd and Newton Circus. (Main article: Controversy over Bus 700 withdrawal and Bus 171 & 972 amendment)

Following discussions with the Members of Parliament for Bukit Panjang, the Land Transport Authority as well as the Ministry of Transport, Service 972M was introduced as a mitigation measure, while the route of Service 972 remains unchanged.

MRT / LRT Stations Served:
Special Departures:
  • Whitley Rd (Aft Tanglin CC) → Bukit Panjang Int via Orchard Road
    Weekdays: 07:33 & 08:03
  • Penang Rd (Dhoby Ghaut Stn Exit B) → Bukit Panjang Int
    Weekdays: 18:28 & 18:41
Route Variant:
  • Service 972: Bukit Panjang Int ↺ Orchard Road (Loop)
    Daily, via Stevens Road

Poster Gallery:

Operator History:
  • 30 Aug 2020 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2023 under the Choa Chu Kang – Bukit Panjang Bus Package.

  • 2020 (30 Aug): Introduced from Bukit Panjang to Orchard Road (Loop) via Newton MRT as part of the mitigation measures in response to planned bus route changes along the Downtown Line 2 Corridor. Wheelchair-accessible at launch.

Past Routings


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8 thoughts on “SMRT Bus Service 972M

  • 8 May 2021 at 3:00 PM

    I believe SMRT Service 972M is indeed a good move for Bukit Panjang residents, for those who wants to commute to Newton MRT, especially for those who wants to go along North South Line or heading Novena or Toa Payoh, or any other locations on NSL. So thank god LTA make this Service 972M a good one, as can bring other alternatives for them.

  • 14 February 2021 at 6:14 PM

    This route was the cause of 700’s wihdrawal. Should withdraw this route and reintroduce bus 700 in its old form

    • 11 March 2021 at 12:43 PM

      Are you trying to be funny or what? Please understand this, and think before you say.

      I know it’s not alright for Pending/Petir as they don’t have 700/700A anymore, BUT can you think about it. 700/700A was withdrawn as the demand was LOW when Downtown Line 2 opened. Can you even look at residents along Bukit Panjang Road, most people who take 700 is mainly for people who go Shenton Way or Suntec City, or sometimes Newton. People who go to Orchard, many residents along that stretch will want to take 190.

      Re-introducing 700/700A is ridiculous as first, the route duplicates alot (except Pending/Petir). There’s other ways like amend 972M to serve Pending or Petir Road. So please stop blaming 700/700A withdrawal that cause 972M to be introduced. You should look at Bukit Panjang Road that many prefer 190 as it’s shorter and faster to go there and vice versa.

  • 23 August 2020 at 6:27 AM

    972M can terminate at MCT as 171 being truncated leaves a spot for another route.

    • 30 August 2020 at 9:18 AM

      960/e and 75 can supply it, just additional buses from 700/A can be transferred to WLDEP and some in KJDEP. WLDEP may also consider adding Euro 5/6 buses to the fleet.

    • 31 August 2020 at 2:54 PM

      Good idea 972M to marina center bus terminal will be good.

    • 1 September 2020 at 10:03 AM

      IMO 972 should terminate at MCT instead of 972M. Doesn’t make sense that the route variant is a longer bi-directional service while the parent route is a shorter loop service. Ideally both 972 & 972M can be extended to MCT once the new terminal is ready. At 972/972M BCs will get to have a resting point in town area and 700A deleted sector at Temasek Ave/Blvd will be restored.

      Another plausible route extension alternative for 972/M is extending it to Kampong Bahru Ter via 190’s route or the future Tiong Bahru ITH via Clemenceau Ave and Havelock Road once its ready.

      • 6 February 2021 at 5:45 PM

        Why does 853M exist, then?


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