SMRT Bus Service 962

SMRT Bus Service 962 is a trunk route from Woodlands Temporary Interchange and looping at Admiralty Street, passing through Woodands Avenue 5, 6, 7, Sembawang Cres and Sembawang Drive. The route serves housing estates around Woodlands, Admiralty and Sembawang, along with industries at Admiralty Street.

Technical Information
Route	Woodlands Temporary Bus Interchange ↺ Admiralty Street (Loop)
Passes Through	Woodlands Ave 5, 6, 7, Sembawang Cres, Sembawang Drive
Route Length	16.8 km
Travelling Time	65 – 70 mins
Operator Information
BCM Route Package	Woodlands Bus Package
Current Operator	SMRT Buses Ltd
Current Depot	Woodlands Bus Depot
Current Fleet	12-metre Double Deck Bus: – MAN A95 – Volvo B9TL 12-metre Single Deck Bus: – MAN A22
Departure Times from Woodlands	0530hrs – 2345hrs (Weekdays, Saturday) 0545hrs – 2345hrs (Sundays/PHs)
Frequency	Loop Service
	0630-0830: 07 – 08 mins 0831-1659: 05 – 10 mins 1700-1900: 07 – 08 mins After 1900: 09 – 10 mins

Service 962 is a inter-town residential route running between Sembawang, Admiralty and Woodlands. The route serves Woodlands Ave 5, Woodlands Ave 6, Woodlands Ave 7, Sembawang Cres, Sembawang Dr and Admiralty St, with connections to Woodlands Regional Centre, Admiralty MRT, Sembawang Town Centre and other community amenities. Its primary area of service is Woodlands Neighbourhoods 5, 7 & 8, and Sembawang Neighbourhoods 3 & 4.

The route serves schools such as Spectra Seconary School, Sembawang Secondary School, Canberra Secondary School and Northoaks Primary School. Other public amenities served include Mandai Tekong Park, Woodlands Galaxy Community Centre (CC), Canberra CC and Sun Plaza.

The route encounters moderate to high demand throughout the day as it serves many residential areas, and high capacity articulated buses are deployed on a daily basis. In addition, the route also serves various industries along Admiralty Street. Double-deck buses made their debut on 10 September 2017.

MRT Stations Served

• NS9TE2 Woodlands
• NS10 Admiralty
• NS11 Sembawang

Short Trip Services

• Service 962B: Sembawang Drive (Opp Sun Plaza) → Sembawang Drive (Sun Plaza/Sembawang Stn)
  Weekdays AM Peak: 0639hrs – 0939hrs | 29 – 31 mins frequency
  Weekdays PM Peak hours | 26 – 34 mins frequency
• Service 962C: Woodlands Ave 5 (Blk 618) → Woodlands Ave 6 (Admiralty Stn/Blk 680)
  Weekdays: 0635hrs – 0752hrs | 8 – 9 mins frequency

Fare: Charges basic distance fares. See Bus Fares.

Gallery

Operator History:

• 2001 – 2004: Trans-Island Bus Services Ltd
• 2004 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2023 under the Woodlands Bus Package.

History:

• 2001 (24 Jun): Introduced between Woodlands Regional Int and Sembawang Dr (Loop)
• 2003 (Jun): Extended to loop at Admiralty St
• 2005 (29 May): Amended to ply Sembawang Way and Sembawang Cres instead of Gambas Ave and Sembawang Ave.
• 2013: Service improvement under the Bus Service Enhancement Programme (BSEP)
• 2014 (23 Jun): Bus Service Reliability Framework (BSRF) implemented for a two-year trial
• 2015 (05 Jun): BSRF trial extended to Aug 2016
• 2016 (12 Mar): Amended to Woodlands Temp Int
• 2016 (03 Apr): Designated wheelchair-accessible bus route (WAB)
• 2016 (01 Sep): Shortworking trip 962C introduced
• 2017 (10 Sep): Regular deployment of Double-Decker buses

Past Routings:

• Refer to this article
• 2005: Amended to present routing. No significant route changes since 2005.