Controversy over Downtown Line 2 Bus Rationalisation

Continued from Page 1:
  • Overview of route amendments
  • Public sentiment & reactions

Our take on Service 700/700A

Note: These thoughts were written ahead of revised plans announced on 13 August 2020.

As the main talking point revolves around the withdrawal of Service 700/A, we present the following for and against the withdrawal of Service 700/A, along with potential outcomes.

Reasons for retaining Service 700/700A

1. Complement loading on Bus Service 190/960/972

With many Bukit Panjang residents relying on Services 190, 960 and 972 between Bukit Panjang and the City, Service 700/700A serves to distribute out the crowds on these trunk routes. Service 700 serves the Shenton Way area and Service 700A serves the Suntec City and Marina Centre areas, which are regions not served by Services 190 or 972. (Service 960 serves Marina Centre)

2. Loss of bus connectivity along Petir Road

Residents living along Petir Road (between Pending Road and Dairy Farm Road) only have Services 700/700A, 966 and 973 to rely on. The loss of Service 700/700A will mean the loss of a direct bus service to the City areas, and lower bus frequencies to and from Bukit Panjang MRT and nearby amenities given the present low frequency of Bus Service 973 of about 10 – 15 minutes.

3. Increased travel time and hassle

For Petir Road residents, alternatives offered to Service 700/700A involve taking a bus (Service 973) to Hillview MRT Station and transferring to the Downtown Line, or taking any bus to Pending Rd (Opp Pending Stn) (for Services 966 & 973) / Bukit Panjang Rd (Blk 270) (for Service 966) for transfers to other City-bound services (such as Service 190, 960 and 972) via the expressway.

However, the need to transfer between multiple bus routes or between bus/train is an added inconvenience to Petir Road residents. This also increases travel time to destinations in the City. Additionally, residents have pointed out that the Downtown Line is already crowded during the peak hours.

4. Car-lite nation

In recent years, the LTA has pursued the long-term strategy of cultivating a car-lite nation, in part by improving the speed and connectivity of public transport. In its Land Transport Master Plan (LTMP) 2040, it also envisions a ‘45-minute city’, where most commuters would spend no more than 45 minutes to complete journeys between their home and workplace.

It would seem like the move by LTA to withdraw bus routes contradicts its long-term strategy for promoting a car-lite society. The move to withdraw Service 700/700A reducing the attractiveness of public transport to Petir Road residents, especially given the key connections Service 700/700A bring to the area.

Reasons for withdrawing Service 700/700A

1. Availability of existing public transport connections

The Bukit Panjang estate already benefits from strong public transport connections. Apart from strong rail connections via the DTL and BPLRT, several full-day bus services like Services 190, 960 and 972 offer direct connections with the City areas, such as Orchard, Dhoby Ghaut, City Hall, Bugis, Clarke Quay, Chinatown and Outram Park.

Currently, LTA’s approach to building up the public transport network revolves around the hub and spoke model, where the rail network forms the backbone of the public transport network, and feeder bus services connecting these transport nodes with residential estates. This concept allows more origin and destination pairs to be served, by transferring between different modes of public transport (bus or train) that can be maintained at high frequencies.

Based on the hub and spoke model, Bukit Panjang’s present connectivity is an exception among residential estates mature and new, with such strong bus connections to the City.

2. Duplicity of existing bus routes

Service 700/700A is fully duplicated by other bus routes along key sectors of its route, such as:

  • Service 973: between Bukit Panjang Road and Petir Road
  • Service 190: between Bukit Panjang Road and Orchard / Dhoby Ghaut
  • Services 36, 106, 111, 162M, 502, 518: between Orchard / Dhoby Ghaut and Marina Centre
  • Services 162, 167: between Orchard / Dhoby Ghaut and Shenton Way

By using the Downtown Line or other Bukit Panjang bus services plying the expressway to the City, destinations served by Bus Service 700/700A can be reached from Bukit Panjang Road with 1 transfer, or from Petir Road with two transfers at most.

3. Ridership decline post-DTL2

After the Downtown Line (DTL) Phase 2 opened on December 2015, there was a sharp decline in ridership for bus services that run parallel to the MRT line. For Service 700/700A, the drop is more than 50%, according to the LTA.

The low ridership is evident from ground observations, with only small numbers of passengers taking Service 700/700A along the PIE/BKE express sector. Furthermore, some of these passengers do not alight at Petir Road, and are thus travelling along sectors duplicated by Services 190 or 972. The LTA would have access to accurate ridership data through farecard information when passengers tap in and tap out on the card readers when boarding and alighting.

On the other hand, Services 190 and 972 both remain well patronised after the opening of the Downtown Line despite the presence of connecting feeder bus and LRT routes to and from Bukit Panjang MRT station, and thus were not earmarked for rationalisation.

4. Unprofitability of Service 700/700A

Under the Bus Contracting Model, the Government plans bus routes and sets the service levels which each bus route must be operated at. It also spends large amounts of public funds to keep public buses running – far exceeding present bus fare revenues. In FY18/19, government grants of S$1.024 billion was spent on the public bus industry, an increase over the S$875 million in FY17/18. Record losses are expected in FY19/20 given the impact of the ongoing COVID-19 pandemic and significant decline in bus fare revenues.

For Service 700/700A, LTA says that it spends $5 million of subsidy a year, which is not justifiable given the presence of existing bus services and the Downtown Line as travel alternatives.

5. The exception rather than the norm

Expanding on the hub-and-spoke model elaborated earlier on, residents of Petir Road are fortunate to have nearby MRT / LRT stations (Bukit Panjang, Hillview and Pending) within several bus stops away from their area. Many heartland residents rely on a lengthy feeder bus journey to and from their nearest MRT station, and in the case of Petir Road, Service 973 connects residents to these 3 nearby stations. The presence of Service 700/700A as a full-day bus route to the City is an exception rather than the norm.

Furthermore, given the unprofitability of Service 700/700A, it is also unfair to have other commuters and taxpayers ‘subsidize’ Petir Road residents for Service 700/700A. Residents of other residential estates could also point to Service 700/700A as justification for requesting full-day express routes from their estates to the City regardless of farebox recovery ratio.

6. In line with bus rationalization efforts over the years

The rationalization of Bus Service 700 is in line with LTA’s past efforts to rationalize bus routes following the opening of new rail lines. For example, many bus services along the Serangoon Road corridor were curtailed or withdrawn following the opening of the North East Line in 2003.

However, rationalization efforts in recent years have been far less aggressive, with measures limited to reducing the number of high-capacity buses on MRT-duplicating bus routes, as was the case for the Downtown Line Stage 2 and 3.

Main Article: Rationalisation of Bus Service Operations (2019-2022)

7. Setting a precedent for future bus routes

The rationalization of bus services is never a popular move, particularly for Bukit Panjang residents long accustomed to having convenient bus access to the City. However, public discontent this time is more significant than in previous occasions, with Members of Parliament publicly expressing disappointment in LTA’s rationalization efforts.

While the LTA has presented arguably valid reasons for withdrawing Service 700/700A, backtracking on the withdrawal in the face of public criticism might set off a precedent for commuters to resist future bus rationalization efforts. One cannot be certain if grassroots will leverage on inciting public opinion to strongarm LTA into abandoning any sort of amendment of rationalization of bus routes in the future.

One recent case of LTA backtracking on route amendments after they are announced to the public was in February 2015, when it intended to reorganize the bus service network in Choa Chu Kang, involving bidirectional service on Service 300 (numbered 300G/300W) and the introduction of two new bus routes (Services 301 and 983). These plans were shelved following negative feedback, and a modified amendment was later implemented in April 2015.

Counterarguments to reasons supporting withdrawal:

1. Downtown Line as an ineffective alternative

Despite planning public transport around the hub and spoke model, there still leaves room for key point-to-point express services that can be justified by passenger demand. The continued success of Bus Services 190 and 972 even after the opening of the Downtown Line shows that forcing commuters to use the Downtown Line is a less effective means of getting to the City.

2. Other forms of wastage

While LTA is right to exercise prudence in the use of public funds, the agency also fell short in managing other costs involved in Bus Contracting. In recent years, it has over-procured buses in the desire to reinforce critical stretches of the rail network with buses in the event of rail disruption as highlighted in the Committee of Supply Debate 2018. However, with largely successful rail renewal efforts, these duplicating services have been largely withdrawn, and as of August 2020, LTA is keeping over a hundred registered buses in storage due to lack of use for these buses.

What can LTA do:

For the planned withdrawal of Service 700/700A, there are several courses of action that LTA can take:

1. Do nothing

This is the most likely option. Based on past experiences, online sentiment will blow over, and the general public will acquiesce to its planning decisions. Affected commuters will adopt alternative travel routes after the withdrawal of Service 700/700A.

2. Throw in the towel

As it had done previously in 2015, the LTA could choose to defer or cancel the proposed withdrawal of Service 700/700A. This would buy it some time to re-evaluate alternatives, and placate negative public sentiment towards the withdrawal.

3. Amend Service 700/700A to expand its catchment area

One of many suggestions offered to avoid outright cancellation of Service 700/700A. Amending the route (particularly between Bukit Panjang ITH and Petir Road) to expand its catchment area would likely increase passenger demand for Service 700/700A. For example, it could be routed into the northern part of Bukit Panjang to reduce the presently circuitous nature of Bus Service 972.

This move is rather feasible owing to the existence of other bus routes (Bus Service 920, 922 and 976) and the Bukit Panjang LRT supporting intra-town travel within the northern part of Bukit Panjang.

4. Amend other bus services to Petir Road

To continue offering direct Petir Road – City connections, another city-bound expressway bus route like Service 972 could be amended into Petir Road. However, the amendment of any service into Petir Road would inconvenience existing commuters with longer journey time, and loss of bus connections by not calling at the important transfer bus stop before the expressway (Bt Panjang Rd: Blk 270 / Blk 223).

As a compromise, a peak-hour connection like Bus Service 971E could be amended into Petir Road, in place of other full-day bus services.

What LTA eventually did (updated as of April 2022):

In the wake of discussions between LTA, MOT and MPs representing Bukit Panjang residents, it appears that Option 4 was selected. To offer peak-hour connectivity between Petir Road and the City areas of Orchard Road, Bras Basah and Shenton Way, Express Bus Service 971E was amended to serve Petir Road.

In its new form, Service 971E was renumbered as Service 971, converted to a trunk service and charge basic fares. At the same time, it was made to call at bus stops along Stevens Road and Bras Basah Road that it previously skipped. The operating hours during weekday peak periods was also extended.

However, in April 2022, the LTA eventually decided to extend the route of Service 972M to Pending Road and Petir Road, restoring full day connectivity between Petir Road and Orchard Road after almost 2 years since the initial rationalisation exercise. However, Service 971 was discontinued as a result of the route extension for Service 972M.

Route amendment to Service 972

The route amendment to Service 972 is necessary to bridge lost bus connections between Whitley Road and Scotts Road with the withdrawal of Service 700/700A.

However, this move has also been criticized by commuters for the increased travel time incurred between Bukit Panjang and Orchard Road. Some have raised the concern that this route amendment would increase congestion at the already-crowded Newton Circus given the high frequency of Service 972. In addition, Bukit Timah Road encounters heavy traffic in the morning from students of Singapore Chinese Girls’ School and Anglo-Chinese School (Primary) arriving by car.

The longer route and journey time would also likely necessitate the addition of more buses to Service 972.


One alternative is to not amend any route to cover the Whitley Road – Scotts Road sector, and have commuters transfer to the North South Line at Newton. However, this decision might not be popular, especially if many commuters along the affected stretch of Dunearn Rd / Bt Timah Rd commute to and from the Orchard Road area.

Another alternative is to amend one of three existing services (Services 105, 132 or 190) to cover this sector, of which Services 105 and 132 operate at lower frequencies as compared to Service 972. However, this would inconvenience existing commuters on these routes.

What LTA eventually did (updated as of April 2022):

In the wake of discussions between LTA, MOT and MPs representing Bukit Panjang residents, the LTA decided to introduce a route variant, Service 972M, to serve Newton.

This achieved two main goals highlighted by Bukit Panjang MPs:

  • Preserve connectivity between Whitley Road and Scotts Road via Dunearn Rd / Bt Timah Rd and Newton MRT, replacing lost sectors of Services 171 and 700/700A
  • Retains Service 972’s routing via Stevens Road, which is a shorter and faster route between Bukit Panjang and Orchard Road

An added benefit to this arrangement is minimizing the overall increase in mileage for Service 972 by having only a portion of Service 972 trips ply the extended route via Newton (as Service 972M).

In April 2022, Service 972M was further extended to serve Pending Road and Petir Road, replacing more deleted sectors served by former Service 700/700A. This latest change to Service 972M also restored full day connections between Petir Road, Dunearn Rd / Bt Timah Rd and Orchard Road offered by the former bus service.

Route amendment to Service 171

The last amendment involves curtailing Service 171 from Yishun to loop at Bukit Panjang, removing the Bukit Panjang – Marina Centre sector. This route amendment is most easily justified given its duplication of the current Downtown Line and other bus services along the Upper Bukit Timah Road and Dunearn Road / Bukit Timah Road corridor. The amended Service 171 calls at Bus stop 44029 (Bt Panjang Stn Exit A/LRT) for easy transfers to southbound bus services.

One criticism of this move is the reduction of connectivity between Bukit Panjang estate and Beauty World, but this sector is also covered by Services 75 and 184.

Alternative bus routes are:

  • Services 67, 170: Between Bukit Panjang and Newton
  • Services 75, 184: Between Bukit Panjang and Beauty World
  • Services 77, 174: Between Beauty World and Orchard / Dhoby Ghaut (via alternative roads)
  • Service 963: Between Bukit Panjang estate sectors and Hillview
  • Service 972M: Between Newton and Orchard / Dhoby Ghaut
  • Services 36, 106, 111, 162M, 502, 518: between Orchard / Dhoby Ghaut and Marina Centre
Continued on Page 3:
  • Post-rationalisation Changes to Bukit Panjang Bus Services (April 2022)

27 thoughts on “Controversy over Downtown Line 2 Bus Rationalisation

  • 21 December 2021 at 8:56 AM

    171 could have terminated at Gali batu Ter (or in tis case Bt Panjang temp bus park. Or so, just make bus 171 skip bt panjang entirely and have this instead: Yishun -> Ang Mo Kio -> Toa Payoh -> Orchard -> Marina Centre. That way 171 doesn’t duplicate the DTL

    • 5 June 2022 at 2:28 PM

      >doesn’t duplicate the DTL
      It’s gonna be the NSL, then.

  • 10 May 2021 at 8:59 PM

    Not really unfeasible the express service from Bukit Panjang to Bedok, will help cut travel times for servicemen booking out from army Campos nearby (stagmont, kranji and sungei gedong), can really help in getting them home faster

  • 15 August 2020 at 2:55 PM

    The fleet of 700 will be spread to 971,972M and aditional of buses for 973.
    Might as well retained 700 as a peak hour service 0630-0830 & 1730-1930 rather than wasting more resources.What is LTA scholars thinking?700 can renumbered as 977.

  • 14 August 2020 at 11:13 AM

    972M should be renumbered to 977 or 978 and extend to Shenton Way and go via Petir Road instead of just being a route variant of 972. If 976 or 978 can become a reality, during off peak hours, reduce the frequency so no wastage of resources.
    971E can just remain as it is.
    171 can merge with 180 to become a Yishun to Boon Lay service via Bt Panjang & Bukit Batok Road. Can deploy full double decks and increase the frequency. Alternatively, if merging is a bad idea, extend 171 to loop at CCK instead of just looping at Bt Panjang.
    Introduce a service from Bt Panjang to Changi Business Park or Upper East Coast or Changi Airport via East Coast and Bedok

    • 14 August 2020 at 10:33 PM

      To your suggestions:

      – 971, 972M: Not feasible. The main reason why 700/A was cut but 971 was not, was because the demand to Shenton Way is strictly during peak hours. Outside that there’s 162/167 and MRT. No reason for 972M to be underutilized during off-peak

      – 171 merge/extend: 180 operates as high frequency with full DD fleet. No way is it compatible with 171 BPJ-Yishun section. Extension to CCK unlikely given already large number of services plying BPJ-CCK. CCK-Mandai served by 927. CCK-Yishun served by MRT.

      – Service to east side: what for? Long routes such as suggested will definitely be prone to traffic delay and bunching. If run express, there won’t be enough demand to justify it. You already have DTL+EWL which do the job well enough. If you want exclusive services, get Grab.

      Better think twice before you make such infeasible suggestions


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