SMRT Feeder Bus Service 911

SMRT Buses Feeder Bus Service 911 is a Feeder service operating from Woodlands Bus Interchange and looping at both Woodlands Avenue 2 and Woodlands Centre Road (Woodlands Train Checkpoint), passing through Woodlands Street 83, Street 82 and Street 13. It operates as a dual-loop service, calling at Woodlands Interchange twice in a single trip.

• Service 911 plies both the East Loop (W’lands Ave 7, W’lands St 83, W’lands Ave 4, W’lands St 82, W’lands Ave 9, W’lands Ave 2 & W’lands St 81) and West Loop (W’lands St 13 & W’lands Ctr Rd).
• Service 911T buses will terminate at Woodlands Int and will not ply the other loop.

Route Overview
Route	Woodlands Integrated Transport Hub ↺ Woodlands Ave 2 / Woodlands Centre Road (Loop)
Passes Through	East Loop: Woodlands St 83, Woodlands Ave 4, Woodlands St 82, Woodlands St 81 West Loop: Woodlands St 13, Woodlands Ctr Rd
Route Length	11.8 km
Travelling Time	55 mins
Operator Information
BCM Route Package	Woodlands Bus Package
Current Operator	SMRT Buses Ltd
Current Depot	Woodlands Bus Depot (WLDEP)
Current Fleet	Single Deck Bus: – MAN A22						Double Deck Bus: – MAN A95 – Volvo B9TL
Operating Hours
Departure Times from Woodlands (East Loop via St 83 / Ave 2)	Weekdays & Saturdays								Sundays / Public Holidays
	05:20 – 01:05								05:30 – 01:05
Departure Times from Woodlands (West Loop via St 13 / Ctr Rd)	Weekdays & Saturdays								Sundays / Public Holidays
	05:30 – 01:05								05:45 – 01:05
Operating Frequency
From Woodlands	6:30am–8.30am			8.31am–4.59pm			5.00pm–7.00pm			After 7.00pm
	3 – 7 mins			2 – 6 mins			3 – 7 mins			3 – 9 mins
Fare Information
Fare	Charges distance fares capped at 3.2km for feeder services

Feeder Service 911 serves residential blocks, schools and public amenities along Woodlands St 83, Woodlands Ave 4 , Woodlands St 82, Woodlands St 13 and Woodlands Centre Rd, connecting them to transport nodes at Woodlands Regional Centre, such as Woodlands Bus Interchange & Woodlands MRT station. Its primary area of service is Woodlands Neighbourhood 8 on the East Loop, and Neighbourhood 1 & Woodlands Centre on the West Loop.

The route serves schools such as Qihua Primary School, Riverside Secondary School, Evergreen Primary School and Evergreen Secondary School. Other public amenities served include Fu Shan Garden, Woodlands Town Park East, Woodlands Town Garden, Woodlands Stadium, Woodlands Swimming Complex and Woodlands Train Checkpoint.

Service 911 operates in two loops, where buses will first ply the East Loop (via Woodlands Ave 2) followed by the West Loop (via Woodlands Centre Rd), while calling at Woodlands Interchange between loops. Terminating trips will operate as Service 911T (Formerly 911E), indicating that the bus will terminate at Woodlands Int and no longer continue its journey on the other loop.

There are two separate queue berths at Woodlands Interchange for Feeder 911; passengers should check their direction of travel before boarding the bus.

• Service 911 at Berth B6 loops at Woodlands Avenue 2 (East Loop)
• Service 911 at Berth B12 loops at Woodlands Centre Rd / Woodlands Train Checkpoint (West Loop)

During Eves of Public Holidays, as well as MRT Early Closure affecting Woodlands MRT Station, operating hours will be extended. Exact last bus hours are announced by SMRT Buses closer to these dates.

Double Deck Debut

An Enviro500 (SMB5068H) made its debut appearance on 29 Oct 2015, performing two trips of Service 911’s East Loop (operating as 911E). The bus operated under a interline slot from Service 960. Regular Double Decker buses are deployed on Service 911 from 17 December 2018.

MRT Station Served

• NS9TE2 Woodlands

Special Departures

• Woodlands Int → Woodlands Int via Woodlands Centre Rd (West Loop)
  Weekdays & Saturdays: 05:30
  Sundays / Public Holidays: 05:45
• Woodlands Ctr Rd (Woodlands Train Checkpt) → Woodlands Int
  Weekdays: Between 05:10 – 05:35
  Saturdays: Between 05:20 – 05:35
  Sundays / Public Holidays: 05:40 & 05:48
  
• Woodlands St 13 (Opp Blk 146) → Woodlands Int
  Weekdays Morning Peak Hours

Terminating Trips

• Service 911T: Woodlands Int ↺ Woodlands Ave 2 (Loop)
• Service 911T: Woodlands Int ↺ Woodlands Centre Road (Loop)

Service 911T buses terminate at Woodlands Int and not continue to the other loop.

Gallery

Service 911

Services 911E / 911T

Poster Gallery

Operator History

• 1996 – 2004: Trans-Island Bus Services Ltd
• 2004 – Present: SMRT Buses Ltd

The Bus Service Operating License (BSOL) for this route will be renewed in 2026 under the Woodlands Bus Package.

History

Service 911

• 1996 (14 Jul): Introduced between Woodlands Reg Int and Woodlands Ave 9 / Woodlands Checkpoint Ter (Loop) with the integration of Services 900 and 901
• 2001: Amended to ply Woodlands St 81, Woodlands St 82, Woodlands Ave 4, Woodlands St 83 and Woodlands Ave 7 towards Woodlands Reg Int
• 2003 (23 Mar): Amended to loop at Woodlands Centre Rd, skipping Woodlands Checkpoint Ter
• 2015 (14 Jun): Designated wheelchair-accessible bus route (WAB)
• 2016 (12 Mar): Amended to Woodlands Temp Int
• 2018 (12 Aug): Intratown branding dropped, re-branded as a Feeder Bus Service.
• 2019 (05 Oct): Daily last bus timing from Woodlands extended 01:00 to 01:05
• 2020 (13 Apr): First bus timing from Woodlands Train Checkpoint, Woodlands Centre Road brought forward to 05:15 from 05:20 on weekdays, except public holidays
• 2021 (13 Jun): Amended to Woodlands Integrated Transport Hub

Service 911T

• 2018 (12 Aug): Terminating Trips renumbered to Service 911T from 911E
• 2021 (13 Jun): Amended to Woodlands Integrated Transport Hub

Route History

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