Jurong East MRT Station

 NS1  EW24 
Jurong East
Station exit A
Languages 裕廊东 | ஜூரோங் கிழக்கு
Lines   North South Line
  East West Line
Operator SMRT (NSL & EWL)
Structure Elevated (NSL & EWL)
Platform Triple Island
Opened 5 Nov 1988
27 May 2011 (JEMP)

Jurong East MRT Station (NS1/EW24) is an above-ground cross-platform interchange station along the North South Line (NSL) and East West Line (EWL), while serving as the terminus of the North South Line. It is located within the Jurong Gateway planning subzone, near Jurong Gateway Road and Venture Avenue, and serves the Jurong New Town.

The station opened in November 1988 and was not an interchange station until 10 March 1990 when Branch Line trains ran to Choa Chu Kang from the middle platform at Jurong East. When the Branch Line was incorporated into the extended North South Line on 10 February 1996, it continued to serve as the NSL terminus, and an additional track (and two platforms) were opened on 27 May 2011 as part of the Jurong East Modification Project, enabling faster turnarounds for NSL trains.

Jurong East Station serves the town centre area and is linked by J-Walk. an elevated pedestrian network, to nearby developments such as the JEM and Westgate malls, the Big Box department store, Jurong Community Hospital and Ng Teng Fong General Hospital. Other nearby community amenities and commercial areas, and large numbers of housing developments are also served. Bus services are offered from the Jurong East Bus Interchange connecting to other parts of the estate.


First / Last Train Timings

North South Line – NS1 Jurong East
Destination First Train Last Train
Weekdays Sat Sun &
PHs
Daily
NS28 Marina South Pier 5:16am 5:16am 5:35am 10:46pm
NS27 Marina Bay 10:53pm
NS19 Toa Payoh 11:28pm
NS16 Ang Mo Kio 12:17am
East West Line – EW24 Jurong East
Destination First Train Last Train
Weekdays Sat Sun &
PHs
Daily
EW1 Pasir Ris 5:43am 5:43am 6:13am 11:45pm
EW33 Tuas Link 5:14am 5:14am 5:44am 12:25am

 


Station Layout

L3 Platform A North South Line towards  NS28  Marina South Pier
Platform B/C East West Line towards  EW1  Pasir Ris
Platform D/E North South Line towards  NS28  Marina South Pier
Platform F East West Line towards  EW33  Tuas Link
L2 Concourse Faregates, Ticketing machines, Passenger Service Centre, Transitlink Ticket Office
J-Walk Elevated linkway to JEM, JCube, Westgate, Big Box, Jurong Community Hospital, Ng Teng Fong General Hospital
L1 Street Level Jurong East Bus Interchange, Bus stops, Taxi stand, pick-up/drop-off point, Retail Shops

Platforms

North South Line & East West Line (L3):
MRT_rail (1)
Platform A (Peak Hour): North South Line towards  NS28  Marina South Pier via  NS2  Bukit Batok (←)
Platform B (Peak Hour): East West Line towards  EW1  Pasir Ris via  EW23  Clementi (→)
MRT_rail (1)
Platform C: East West Line towards  EW1  Pasir Ris via  EW23  Clementi (→)
Platform D: North South Line towards  NS28  Marina South Pier via  NS2  Bukit Batok (←)
MRT_rail (1)
Platform E: North South Line towards  NS28  Marina South Pier via  NS2  Bukit Batok (←)
Platform F: East West Line towards  EW33  Tuas Link via  EW25  Chinese Garden (←)
MRT_rail (1)

Jurong East station has a total of six platforms, arranged in three island platforms served by four tracks. The North South Line (NSL) and the East West Line (EWL) occupy two tracks each, enabling cross-platform interchange between lines. Half-height Platform screen doors are installed at the platform edge for commuters’ safety, and retrofitted Pro-Jet fans keep passengers cool. The station architecture is unique, featuring a red space frame that spans underneath the roof, enhancing the aesthetics of the station while serving as structural support.

A set of escalators, stairs and lifts connect to both the the concourse level below (L2), branching out to various station exits. Passenger Information Systems, which are plasma display screens located at each platform, display expected train arrival times and key messages. Tactile flooring helps to guide the visually-handicapped between all platforms and station exits.

Service Patterns:

Platforms C to F are part of the original station and are open throughout the day; Platforms A and B were opened in 2011 and are used only during the weekday peak hours.

During the off-peak hours, Eastbound and Westbound EWL trains call at Platforms C and F, where only one set of train doors open. Terminating NSL trains call at the middle Platforms D/E, where train doors open on both sides, allowing transfer commuters access to both platforms for both directions of the East West Line and vice versa.

During the peak hours (7am – 10am & 5pm – 8pm on Weekdays), Platforms A and B will operate in addition to the other 4 platforms to enable faster turnaround of NSL trains. Therefore, alternate NSL trains terminating at Jurong East will utilize either Platform A or the middle Platforms D/E. At the same time, Eastbound EWL train doors will open on both sides, allowing transfer commuters to board the connecting NSL train at either platform. At Platform A, NSL passengers transferring to the Westbound EWL will have to descend to the L2 transfer concourse to reach Platform F.

Concourse

The station has a combined ticket concourse located at Level 2. They feature faregates for automatic fare collection and provides access between paid and unpaid areas of the station, with at least one bidirectional wide-swinging gate for the benefit of passengers-in-wheelchairs and those carrying bulky items or travelling with prams.

General Ticketing Machines allow commuters to purchase tickets for single or multiple journeys, and along with TransitLink Add Value Machines, offer contactless card transactions. The station office functions as a Passenger Service Centre, and is staffed during operating hours, where commuters may make travel inquiries or perform card transactions using cash payment. A TransitLink ticket office is also located at this station, operating between 12:00pm and 7:30pm daily.

Connecting all platforms is the transfer concourse at Level 2, located within paid areas of the station. Branching out from the concourse level is J-Walk. an elevated pedestrian network, to nearby developments such as the JEM and Westgate malls, the Big Box department store, Jurong Community Hospital and Ng Teng Fong General Hospital.

Toilets are located in the unpaid areas of the station. Retail shops are located at ground level.

Exits

Jurong East MRT station has two exits at ground level (A and B) and another two exits at Level 2 (C and D), all of which offer barrier-free accessibility. Passengers heading to Jurong East Bus Interchange can use Exit A or B to reach the interchange.

Exit Disabled access Location Nearby
A Yes Bus Interchange Jurong East Bus Interchange, Jurong Gateway Road, Jurong East Central, JCube mall, Westgate mall, Jurong Regional Library, CPF Jurong Building, SATA Jurong Medical Centre, Science Centre Singapore, Omni Theatre, Snow City, Al-Mukminin Mosque, Jurong Seventh-Day Adventist Church
B Yes Venture Avenue Jurong Gateway Road, Venture Avenue, International Business Park, Jurong Country Club, The JTC Summit, Jurong Town Hall
C Yes J-Walk JEM, Westgate, Big Box, Jurong Community Hospital, Ng Teng Fong General Hospital, IMM Building, Devain Nair Institute for Employment and Employability, CET Campus West, ST Electronics Jurong East Building
D Yes J-Walk

Station Amenities

  • Public toilets at ground floor concourse level
  • Bicycle racks at station exits
  • ATMs and Self-service Machines at 2nd floor concourse level
  • TransitLink ticket office
    Operating Hours: 12:00pm to 7:30pm daily.

Safety Features

  • Emergency Train Stop buttons on the station platform, when activated, will prevent approaching trains from entering the station, and any train already stopped at the platform will be prevented from moving off.
  • Emergency telephones at station platforms and the intercom system inside the lifts enable commuters to communicate with station staff in the Passenger Service Centre.
  • Emergency door handles allow the platform doors to be opened manually from the train-side in the event of failure.
  • Fire Extinguishers in various locations
  • All escalators equipped with Emergency Stop buttons

Transport Connections

Jurong East station connects to several bus stops in the vicinity, as well as taxi stands and passenger pick-up points, and a private bus pick-up point.

Bus

There is a bus interchange and five official bus stops linked to Jurong East station.

No. Bus stop Exit Bus Routes
Jurong East Bus Interchange A 41, 49, 51, 52, 66, 78, 79, 97, 97e, 98, 98M, 105, 143, 143M, 160, 183, 197, 333, 334, 335, 506
B/s 1 28249 – Jurong Town Hall Rd (Jurong East Lib) A 51, 78, 79, 97, 97e, 143, 143M, 176, 178, 197, 198, 333
B/s 2 28241 – Jurong Town Hall Rd (Opp Jurong East Lib) A 51, 78, 79, 97, 97e, 143, 143M, 176, 178, 197, 198, 333
B/s 3 28061 – Boon Lay Way (Jurong East Stn/Int) A 49, 98, 98M, 99, 990
B/s 4 28069 – Boon Lay Way (Blk 203) A 49, 99
B/s 5 28201 – Jurong Gateway Rd (Opp The JTC Summit) B 990

Road

Taxi stands and pick-up/drop-off points for cars and private buses are located next to station exits:

Exit Road Provisions
B Jurong Gateway Road Taxi stand, pick-up/drop-off point
B Venture Avenue Private bus pick-up/drop-off point

In addition, more taxi stands and pick-up/drop-off points are located beside the JCube, JEM and Westgate malls and are not shown above.

Rail Bridging Services

In the event of a MRT service disruption affecting Jurong East station, rail bridging services (also called MRT breakdown shuttle buses) may be activated to ply affected stretches of the North South Line or East West Line. In which case, the buses can be boarded from the following bus stops:

Towards Bus stop Exit
North South Line
 NS28  Marina South Pier 28201 – Jurong Gateway Rd (Opp The JTC Summit) B
East West Line
 EW1  Pasir Ris Jurong East Bus Interchange (Berth B3) A
 EW33  Tuas Link Jurong East Bus Interchange (Berth B1) A

In the event of a large-scale rail disruption affecting multiple lines, special shuttle bus services may be activated in addition to the usual bus bridging services. They are:

Route Bus stop Exit
Boon Lay – Jurong East – Clementi – Buona Vista Jurong East Interchange A
Choa Chu Kang – Jurong East (Loop) Jurong Gateway Rd (Opp The JTC Summit) B

In addition, passengers can board regular bus services at Jurong East Interchange for free rides, and at selected bus stops officially linked to Jurong East station depending on the situation on the ground.


Passenger Usage Patterns

Jurong East is a key interchange station linking the North South Line with the East West Line in the West. Conveniently located within the developing Jurong East regional centre, the station benefits shopping centres, office buildings and other attractions in the vicinity, in addition to being a key transport node for NSL/EWL transfer passengers and residents living in Jurong East. Hence, the station encounters very high demand throughout the day.

Construction

Jurong East station and Ulu Pandan Depot were built as part of Contract 403.

Platform Modification

In 1999, upgrading work was carried out at Jurong East to cater to rising passenger volumes. Six existing openings between the concourse level and platform level were covered to make the platform more spacious. Construction cost $350,000 and took around 6 months to complete.

Four of the openings, which are provided for the escalators and stairs to serve the concourse and platform levels, were covered. The other two openings, which allow for a view of the platform level from the concourse level, was totally covered.

Jurong East Modification Project

The Jurong East Modification Project (JEMP) added two new platforms and a new track at Jurong East, permitting two trains along the North South Line to enter and depart the station simultaneously. Previously, trains would arrive and depart Jurong East station using a shared middle track, hence the new platforms and track would allow for higher train frequencies on the NSL and reducing waiting times (and overcrowding) on NSL trains.

The infrastructural upgrade also involved new viaducts linking the new track with the NSL and EWL running lines, and noise barriers for the viaducts closest to adjacent HDB blocks. Addition and alteration works were also carried out on all lower floors of the station, expanding the transfer concourse with an unpaid corridor as part of J-Walk. The eastern side was also renovated with additional faregates and a ground floor exit.

To connect the new train tracks to the existing tracks, train services between Jurong East and Clementi were halted on 4 & 5 September 2010, followed by train services between Jurong East and Bukit Batok on 18 & 19 September 2010. SMRT deployed high-frequency bus bridging services across the affected stretches on both weekends. Originally scheduled for 2012, the completion date was brought forward to 2011. At completion, the original platforms: A (East-bound), B (West-bound), C and D (NSL via Woodlands), were renamed to A through F as detailed in the platform layout diagram above.

When the new platform opened on 27 May 2011, they were in operation only during the weekday morning peak hours, from 7:00am to 9:00am. From 27 December 2011, weekday evening peak hour operations from 5:00pm to 8:00pm started, along with an extension of morning opening hours to 10:00am.

Future Developments


Incidents

13 February 2017: A train fault resulted in service delays on the North-South Line during the morning peak hour. The faulty train was stopped at Jurong East Station, and returned to Ulu Pandan Depot in a 12-car formation.


Gallery


External Links & References

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