Woodlands Integrated Transport Hub (or WITH) is located at Woodlands Town Centre, serving the Woodlands, Marsiling, and Admiralty regions. Nearby amenities include the Causeway Point Shopping Mall, Woods Square, Woodlands Civic Centre, and Woodlands Regional Library.
The interchange is the eleventh Integrated Transport Hub (ITH) in Singapore; referring to air-conditioned bus interchanges integrated with MRT stations and commercial developments. Although the interchange first opened in 1996 as Woodlands Regional Bus Interchange, it was closed between 2016-2021 for extensive upgrading works, during which it was replaced by Woodlands Temporary Bus Interchange.
Rail connections are offered via Woodlands station along the North South Line (NSL) and Thomson-East Coast Line (TEL).
The interchange opened on 13 June 2021. All bus services at Woodlands Temporary Bus Interchange shifted over to the new interchange, except Services 925, 950, 961 & 965 and their respective route variants, which remained at the old interchange.
Details:
| Name | Woodlands Bus Interchange | 兀兰巴士转换站 |
| Address | (Level B1) 30 Woodlands Avenue 2, Singapore 738343 |
| BCM Route Package | Woodlands Bus Package |
| Anchor Operator | SMRT Buses |
| Bus Routes | 14 (SMRT Buses) 2 (SBS Transit) 7 (Tower Transit) |
| Berths | 14 Boarding Berths, 2 Alighting Berths |
| Rail Connection | NS9TE2 Woodlands |
Woodlands Integrated Transport Hub (WITH) is an underground bus interchange in Woodlands. Connecting with Woodlands MRT Station along the North South Line and Thomson-East Coast Line, the interchange is a key transport node for commuters, allowing for convenient transfers between the rail network and the many bus services at the interchange.
Opened on 13 June 2021, Woodlands Integrated Transport Hub is the eleventh Integrated Transport Hub (ITH) to be opened in Singapore. Built underneath the elevated NSL Woodlands MRT Station, the space-saving design was intended to free up valuable space around Woodlands Regional Centre for future development.
At 41,500 sq m, Woodlands ITH is the largest ITH in Singapore. The underground interchange has two pairs of access ramps for vehicular entry/exit; the West exit leads to Woodlands Avenue 3 and 5, while the East exit leads to Woodlands Avenue 2 and 7. The open-air bus park is located at the west end of the interchange, partially underneath the North South Line viaducts.
The basement passenger concourse is located underneath the elevated NSL station and fully air-conditioned. Access is offered from street level via lifts, escalators and staircases from ground level.
Unlike some of the Integrated Transport Hubs constructed before it, Woodlands ITH benefits from full-height glass walls separating the passenger concourse from the bus park. This maximizes the amount of natural lighting within the interchange and allows commuters to easily observe buses moving around the interchange.
Introduction Video:
Bus Services List:
| Service | Berth | Destination | Remarks |
| 161 | B10 | Hougang Central | |
| 168 | B10 | Bedok | |
| 168A | B10 | Tampines Avenue 4 (Opp Tampines Stn/Int) | Short Trip Service |
| 169 | B2 | Ang Mo Kio | |
| 169A | B2 | Yishun Avenue 2 (Opp Yishun Stn) | Short Trip Service |
| 169B | B2 | Woodlands Avenue 8 (Bef W’lands Ind Pk E3) | Short Trip Service |
| 178 | B13 | Boon Lay | |
| 178A | B13 | Woodlands Road (Kranji Stn) | Short Trip Service |
| 187 | B9 | Boon Lay | |
| 856 | B11 | Yishun | |
| 856A | B11 | Woodlands Centre Road (W’lands Train Checkpt) | Short Trip Service |
| 856B | B11 | Canberra Road (Aft Admiral Hill) | Short Trip Service |
| 858 | B1 | ↺ Changi Airport | |
| 858A | B1 | Yishun Avenue 2 (Opp Yishun Stn) | Short Trip Service |
| 900 | B4 | ↺ Woodlands Avenue 1 | |
| 901 | B5 | ↺ Woodlands Avenue 6 | |
| 901M | B5 | ↺ Woodlands Avenue 7 | |
| 902 | B2 | Woodlands Avenue 9 (Republic Poly) | Weekday Morning Peak Hours during Republic Polytechnic School Term only |
| 903 | B4 | ↺ Woodlands Centre Road | |
| 903M | B4 | ↺ Marsiling Lane | Weekdays Morning & Evening Peak hours only |
| 904 | B5 | ↺ Woodlands Crescent | |
| 911 / 911T |
B6 | ↺ Woodlands Avenue 2 | |
| B12 | ↺ Woodlands Centre Road | ||
| 911A |
B12 | Woodlands Street 13 (Blk 146) | Weekdays Evening Peak hours only |
| 912 / 912A | B7 | ↺ Woodlands Avenue 7 | |
| 912 / 912B | B12 | ↺ Woodlands Centre Road | |
| 912M | B12 | ↺ Woodlands Street 41 | Weekdays Morning & Evening Peak Hours only |
| 913 / 913T | B3 | ↺ Woodlands Circle | |
| B13 | ↺ Woodlands Avenue 3 | ||
| 913M | B13 | ↺ Woodlands Street 13 | |
| 960 | B14 | Marina Centre | |
| 960e | B14 | Marina Centre | Express Bus Service |
| 962 | B6 | ↺ Admiralty Street | |
| 963 | B9 | HarbourFront | |
| 963e | B9 | HarbourFront | Express Bus Service Weekday Morning Peak Hours only |
| 964 | B3 | ↺ Woodlands Link | |
| 966 | B11 | ↺ Marine Parade Road | |
| 966A |
B11 | Marine Parade Road (Marine Pde Stn Exit 2) | Short Trip Service |
| 969 | B2 | Tampines |
Notes:
Bus services 925, 950, 961 & 965 and their respective route variants will continue to operate from Woodlands Temporary Bus Interchange:
In the event of an MRT service disruption affecting NSL Woodlands station, the boarding point for North South Line Free Bridging Bus services is also at Woodlands Temporary Bus Interchange.
Berth Allocation:
| Berth | Services |
| A1 A2 | For Alighting |
| B1 | 858/858A |
| B2 | 169/169A/169B, 902, 969 |
| B3 | 913 (Wdl Circle), 964 |
| B4 | 900, 903/903M |
| B5 | 901/901M, 904 |
| B6 | 911 (Wdl Ave 2), 962 |
| B7 | 912 (Wdl Ave 7), 912A |
| A3 A4 | For Alighting |
| B8 | – |
| B9 | 187, 963/963e |
| B10 | 161, 168/168A |
| B11 | 856/856A/856B, 966/966A |
| B12 | 911 (Wdl Ctr Rd)/911A, 912 (Wdl Ctr Rd)/912B/912M |
| B13 | 178/178A, 913 (Wdl Ave 3), 913M |
| B14 | 960, 960e |
The berth allocation is such that Berths 1 to 7 will depart towards the East exit, and Berths 8 to 14 depart towards the West exit, which means that buses do not have to turn back after picking up passengers. The only exceptions are Service 161 and 168 which depart at the east exit but are located at Berth 10.
Facilities:
- SMRT WeCare Concierge
- SMRT WeCare Room
- Priority Queue Zone Seats
- Bus Boarding Assistance Panel
- Dementia Go-to Point
- Heart Zone
- Tactile paving & NaviLens App for Navigation Assistance
- Information panels & Bus departure timing screen
- Passenger Service Offices (SMRT Buses & Tower Transit)
- NTWU Canteen
- Nursing Room
- SMRT Happy Toilets
- SimplyGo Kiosk (in SimplyGo Lobby)
- Top Up Kiosk
- Heritage Walkway
WITH was not launched with a service guide rack. Instead, QR codes were affixed to bus service berths that linked to TransitLink’s website for bus service information.
Interchange History
History of Bus Interchanges & Terminals in Woodlands (Click to expand)The history of bus termini in Woodlands started in the 1970s, in tandem with the construction of Woodlands New Town and the first Housing & Development Board (HDB) estates in Marsiling. Roadside bus termini were known to have existed at the time included:
- Marsiling Avenue (outside Marsiling Sch). The road has since been expunged; site of present-day HDB Marsiling Grove. Served by Bus Service 208.
- Marsiling Drive (outside Blk 1). Served by Bus Service 180 and 182.
- Rotherham Gate (H.M. Naval Dockyard). Served by Bus Service 160 in the early 1970s. Present-day Admiralty Road West (near Woodlands Causeway).
A centralised bus terminal was opened sometime around 1976 to serve the new HDB estate. Marsiling Bus Terminal was built off Admiralty Road, next to Block 19 and 20 where neighbourhood shops and the hawker centre were located. This terminal was also referred to as Admiralty Road Terminal and Woodlands Bus Terminal by bus literature at the time.
With the opening of Woodlands Town Centre next to Woodlands Checkpoint, Woodlands Bus Interchange was opened on 29 November 1981 to serve the new regional centre, which contained shops, eateries and a cinema, and was frequented by cross-border workers. The interchange featured 17 berths, and started with five bus services (169, 178, 181, 204, 208).
The bus interchange was planned and built by Singapore Bus Service (SBS), but ownership was taken over by the Government in 1983, and later transferred to the newly-formed Trans-Island Bus Service (TIBS), which gradually took over bus routes in Woodlands in stages between Apr-Oct 1983. Most bus routes were shifted from Marsiling Ter to Woodlands Int, with only a handful remaining at Marsiling, most notably Services 950, 951 and 952, which went to Shenton Way, Jurong and Marina Centre respectively.
1996 onwards: Relocation to Woodlands Regional Centre
When the Government announced plans to extend the North-South Line MRT from Yishun to Choa Chu Kang via Woodlands, there were accelerated plans to relocate and develop a new town centre for Woodlands, to be located at Woodlands Square.
Built at a cost of $34 million, the Woodlands Regional Bus Interchange was built underneath the elevated Woodlands MRT Station, with station facilities occupying the ground floor. This space-maximizing design was the first of its kind in Singapore and could accommodate both articulated and double-deck buses. It opened on 4 February 1996, and Woodlands MRT Station opened less than a week later, on 10 February 1996.
The reorganization of bus routes in Woodlands that accompanied the opening of Woodlands Regional Int led to the disuse of Marsiling Ter, with bus services being extended to the new interchange or withdrawn. As for Woodlands Int, Bus Service 901 remained at Woodlands Int for several more months until its withdrawal on 14 July 1996. Woodlands Int also continued to be used by Bus Service 900, 902 & 904 (later renumbered Intratown 911, 912 & 913 in December 1996) as a looping point, referred to as Woodlands Checkpoint Terminal from bus literature, until 23 March 2003 when the three Intratown services were made to loop at Woodlands Centre Road instead, skipping Woodlands Checkpoint Ter.
While Marsiling Ter was fully demolished, Woodlands Int was used as a car and bus park until late 2017, when the entire Woodlands Town Centre was closed and eventually torn down.
2016: Upgrading to Integrated Transport Hub (ITH)
With the construction of the Thomson-East Coast Line (TEL) and a new underground station underneath Woodlands Regional Interchange, the existing interchange had to be closed to facilitate the extensive addition and alteration works, which included a conversion to a fully-air-conditioned concourse, underground linkway to the TEL station, and an expansion of the bus park to accommodate more bus parking.
In 2016, Woodlands Regional Int was closed, with bus operations relocated to a newly-built Woodlands Temporary Bus Interchange north of the existing site. Contract T221 for the construction of the temporary interchange was awarded to JS Metal Pte. Ltd. on 17 Mar 2014, at a sum of S$12,650,000.00. The temporary interchange opened on 12 March 2016, with all bus services relocated there.
The upgraded interchange was renamed to Woodlands Integrated Transport Hub and opened on 13 June 2021, with all bus services except Services 925/925M, 950, 961/961M & 965/965A/965T being shifted over.
Construction
With the construction of the Thomson-East Coast Line (TEL) entrance and exit for Woodlands MRT Station underneath Woodlands Regional Interchange, addition & alteration works were required to be carried out to the old Woodlands Regional Bus Interchange. As such, a temporary bus interchange was constructed nearby to facilitate these works, which opened on 12 March 2016. All existing bus services were moved to the temporary bus interchange.
Contract PT247 – Upgrading of Woodlands Regional Bus Interchange was awarded to CCECC Singapore Pte Ltd at a sum of S$21,567,800.00 on 26 Dec 2017.
According to CCECC, the scope of works comprises “the design and construction A&A works to Woodlands Regional Bus Interchange (Concourse, Bus Parking Area, Driveway, Annex Building and Plantrooms Building), New M&E Plantrooms Building and Expansion of New Bus Parking Area inclusive of demolition, decommissioning works for all existing facilities and services, site clearance, electrical works, Air-conditioning and Mechanical Ventilation System (ACMV), Fire Protection System, Escalator system, Lift system, Building Management System (BMS), automated screen doors with air curtains, retaining wall (CBP) and reinstatement of all associated works.”
Scope of Modification Works
The extensive upgrading work included the following observable changes:
- Conversion of the existing bus interchange concourse into an air-conditioned facility, with full-height glass panels and automatic doors at bus alighting and boarding berths
- Southward extension of passenger concourse & driveway to accommodate TEL escalator and lift, protruding into existing driveway
- Removal of old U-turn lanes at both ends of the interchange to accommodate expanded interchange concourse
- Narrowing of bus park driveway to accommodate larger kerb (facilitating wheelchair boarding)
- New row of reverse-parking lots within bus park
- Reduced number of parking lots within existing parking area (under MRT viaduct) to increase distance between parking lots
- Relocation of NTWU canteen from bus park building to interchange concourse
Heritage Wall
The Heritage Wall features a mock-up of a Mercedes-Benz O405G (Hispano Habit) bus, bearing the registration TIB1238H. The since-retired articulated bus was a common sight on Woodlands feeder bus services for the past decade.
Also featured are brief write-ups of five bus termini that have served Woodlands over the years, namely Marsiling Bus Terminal, Woodlands Bus Interchange, Woodlands Regional Bus Interchange, Woodlands Temporary Bus Interchange, and Woodlands Integrated Transport Hub.
Heritage Corner
The Heritage Corner exhibits various SMRT and TIBS-related mementoes that document Singapore’s public bus transformation. Several of the items on display are:
- Old bus route destination signs (“destos”)
- Bus manufacturer/model badges and VIN plates
- “Door Closing” and “Bus Stopping” modules
- Bus magnetic farecard validator, old ticket rolls, and fare rulers
- Diecast models of CSS, TIBS and SMRT buses:
- Nissan Diesel U31RCN in CSS livery
- Mercedes-Benz O405G (Hispano Habit) in TIBS livery
- Mercedes-Benz O405G (Hispano Habit) in SMRT Buses livery
- Alexander Dennis Enviro500 in SMRT Buses livery
- MAN Lion’s City SD (3-door) in Lush Green livery
- MAN A95 – Euro 5 in Lush Green livery
- Woodlands Regional Bus Interchange opening plaque, dated 10 February 1996
- Mercedes-Benz O405G bus dashboard and steering wheel (preserved from TIB1247G)
- Old TIBS and SMRT bus driver uniforms, with accompanying write-ups
These exhibits are accompanied by a wall poster that documents the evolution of TIBS and SMRT’s bus fleet over the years.
Promotional Bus Wrap & Signage
A promotional bus wrap for the opening of Woodlands Integrated Transport Hub was put up on two buses (SG5781J and SG5828J, both MAN A95 buses) which frequently plied Woodlands feeder services.
![Bus 913T - SMRT Buses MAN A95 (SG5828J) [WITH Advertisement Wrap]](https://landtransportguru.net/web/wp-content/uploads/2021/06/5828-913T-WITH-1-300x200.jpg)
In addition, buses also displayed the “Moving WITH you – 13 June” message on the EDS.
Gallery:
More photos on Page 2.
More photos on Page 2.
References
- Five bus routes to end at Woodlands. The Straits Times, 27 November 1981, Page 13. Accessed online via NewspaperSG.
- Govt takes over all five bus interchanges. The Straits Times, 7 January 1983, Page 12. Accessed online via NewspaperSG.
- Contract PT247 – Upgrading of Woodlands Regional Bus Interchange – CCECC Singapore Pte Ltd
- Woodlands Integrated Transport Hub to Open on 13 June 2021 – Land Transport Authority
- SMRT Service Announcement – Opening of Woodlands Integrated Transport Hub
Back to Bus Interchanges and Terminals
Continued on Page 2 – Gallery
- Gallery:
- Alighting Berths
- Boarding Berths
- TEL Link
- Passenger Facilities
- Promotional Bus Wrap
- Construction Progress
Since the plan for Woodlands North Ith is shelved,LTA should built a terminal at Marsiling for future new service.
Do they have service guides for the services ?
nope don have
Thats sad. I wonder why.
I guess since Smrt is nt going to operate most service there for too long they never print service guides. I have a feeling got to wait till Tower Transit take over to have service guides and hopefully Smrt prints some guides for their remaining services operating out of WITB.
same. i actually collect them
Maybe SMRT is waiting for the remaining 4 services (925/M, 950, 961/M & 965) to shift to the new interchange and Tower Transit to take over some services (already done) to print the service guides.
Tower Transit already printed the service guides for 169, 856, 858, 963/e, 965, 966 and 969 and it is available at the ITH
Svc 962 boarding berth too far. Should have given it to Svc 965 to be there and Svc 962 to Berth B5 together with Svc 901/901M & Svc 904.
Many of the green section boarding berth are empty except for Svc 969 at Berth B2. will there be a feeling that many buses will be introduced in Woodlands? Just curious on why they have minimum either 1 bus at one berth or minimum 2 buses at one berth.
In my opinion, the green section will be given to the remaining bus services that are still operating at Woodlands Temporary Bus Interchange. Chances of more buses introduced in Woodlands may be low.
I am curious as why the 4 services remaining at the temporary interchange. By visiting it, I noticed a big flaw in the current interchange design.
1. Too little alighting bay/berth. The old interchange had more (2 west bound & 3 east bound) and also the temporary interchange. (7) The current had only had 2 on either side. Now, to make matters worse, Service 911/912/913 used not to use the alighting bay but instead the actual boarding berth. But with WITH, they are forced to used alighting bay = more dwell time and jams when entering the interchange.
2. Too little parking (bus driver resting area). But either 1 side are 3 lane which is too much where 1 of it could be used for horizontal parking. Jam is prone to happen.
3. The fact that the new interchange had more berths (9 per side) than the original (8 per side), most if not all of the berth are bendy berth. This make me wonder, if the government actually plan to purchase more bendy? If not why need so many berth to accommodate bendy. Might as well go with a shorter berth and had more alighting bay/parking lots right?
The most optimal berth location:
A1, A2: Alighting
B1: Alighting, NSL Bridging Service (Marina South Pier)
B2: 858/858A, 965, 969
B3: 169/169A/169B, 902, 903/903M
B4: 904, 913, 926/964
B5: 900/A, 901/901M
B6: 912/912A, 962
B7: 911, 161, 168
A3, A4: Alighting
B8: Alighting, NSL Bridging Service (Jurong East)
B9: 963/963e/963R, 966/966A
B10: 856/856A, 911, 925/925A/925M
B11: 960/960e, 961/961M
B12: 187, 912/912B/912M
B13: 178/178A, 913/913M
B14: 950
Very futuristic and I love the designs on it.
Some errors in some of the information given.
Especially 913 on top of the service signage, there are two 913’s leading and commuters can be confused by this.
In the information stated, they mention service “190” and service 856 along Senoko road.
Hope all of these can be solved before people start whining about it.
I somewhat agreed that the top signage for 911, 912 & 913 are complicated/lack of information. Commuters boarding such buses should already know by hand the directions they are heading (Marsiling / Admiralty). The layout in the interchange already subconscious indicated the directions towards Marsiling/Admiralty just like the MRT platform.
1 way this could be better improved is to indicate the directions on the berth door itself for commuters not knowing the position of West (Marsiling) or East (Admiralty).
Anyway, this problem of Intratown/Townlink at other interchange (like Tampines, Yishun etc) are more confusing/complicated due to the layout where both loop direction are placed on the same side (you need to double confirm the signage and berth number). Woodlands magically solved it by using the MRT solution as those heading West should go to West boarding berth and find the signage and vice-versa for the East.
Quote: “Woodlands magically solved it by using the MRT solution as those heading West should go to West boarding berth and find the signage and vice-versa for the East.”
except for 161 168 (B10)
berth faces marsiling direction but goes one round to the admiralty exit
just like last time during woodlands regional int
161 and 168 has had this anomaly from 1996; when Woodlands Int was opened below Woodlands MRT Station. But they are more organised, last time 161 B13, 168 B14
Now its all at b10
I think B12 is a bit too messed up – 911 goes to St 13, 912 to Ave 1/3 but they go to Woodlands Train Checkpoint
Forthis, do note that Berth 3 leads to Woodlands Circle, while Berth 13 heads to Marsiling MRT station.
This is better than Toa Payoh’s sawtooth boarding area